Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities.

CRM 4.0

What's New in Microsoft Dynamics CRM 4.0 8910

Installation and Deployment in Microsoft Dynamics CRM 4.0 8911

Customization and Configuration in Microsoft Dynamics CRM 4.0 8912

Microsoft Dynamics CRM 4.0 Applications 8913

Extending Microsoft Dynamics CRM 8969 

Administration in Microsoft Dynamics CRM 4.0 80002

Workflow in Microsoft Dynamics CRM 4.0 80003

Using Microsoft Dynamics Sure Step 80047

Project Managing Microsoft Dynamics CRM Implementations with Dynamics Sure Step 80054

CRM 3.0 

Microsoft CRM Sales Management Course 8521

Microsoft CRM Marketing Automation Course 8522

Microsoft CRM Service Management Course 8523

Microsoft CRM Service Scheduling Course 8524

Microsoft CRM 3.0 Customization Course 8525

Microsoft CRM Installation and Configuration Course 8526

Microsoft CRM 3.0 Administration Course 8529

Microsoft CRM 3.0 Data Migration Course 8530